Customer Sales Representative- Expression of Interest

Disclaimer: We might not have an open role at this moment, but, because our work environment is very dynamic, we would love to hear from you!  We encourage you to apply and the moment we have a suitable position for your profile, the Recruitment Team will contact you as soon as possible. Please note this role is based in Sydney, NSW.

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT AUSTRALIA IS LOOKING FOR A CUSTOMER SALES REPRESENTATIVE

SENIORITY LEVEL: Entry Level

FUNCTION: Marketing

SALARY RANGE: Competitive Salary + Excellent Benefits + Market Leading Bonus

LOCATION: Sydney

ROLE POSITIONING AND OBJECTIVES

The role is responsible for delivering first-class customer experiences in the National Sales Centre (call centre) to promote and generate sales of BAT products to retails and execute with excellence against the requirements of the marketing function.

Reports to: Sales Team Lead

Reporting Level: Individual Contributor

Geographic Scope: Regional

WHAT YOU WILL BE ACCOUNTABLE FOR

• Servicing customers across the Australian and New Zealand markets
• Deliver a strong and consistent customer service experience and drive business and sales performance across all channels through the utilisation of selling skills
• Drive trade activation activities and incentives and improve sales at every opportunity and partner with the national field and channel teams
• Provide industry and product knowledge to retailers whilst driving brand awareness and category sustainability
• Builds multi-level commercial relationships that drive growth and customer and consumer retention across the business
• Responsible for the monitoring, modification, and validation of web orders to ensure efficient sales, distribution & inventory parameters are adhered to within cut-off times
• Ensure all KPI measures outlined in the scorecard are achieved (QA, Conversion and adherence)
• Take ownership of personal development, including reviewing own progress against timelines and targets

CAN THIS BE YOUR FUTURE ROLE?

Do you like working in a fast-paced environment with high rewards & recognition?

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Overall, minimum 6-12 months experience in sales and a call centre environment
• Completed secondary education or higher
• Intermediate ability in MS Office Applications, Outlook, Excel, Word, PowerPoint
• Strong analytical problem-solving skills 
• Proven accuracy and attention to detail 
• Relationship management (internal & external)  
• Effective communication and presentation skills 
• Basic account management (commercial acumen, marketing financials) as well as selling and negotiation skills, Objection Handling and effective questioning 

BENEFICIAL

• Experience with use of relevant call centre software programs 
• Proficiency in Salesforce, SAP, applications

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!